Privacy Policy
Island Whisper Privacy Policy
This Privacy Policy describes how we Island Whisper collects, uses, and discloses your Personal Information when you visit our website or make a purchase from us.
Collecting Your Personal Information
When you visit the Site, we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can be used to uniquely identify an individual.
Here's a breakdown of the Personal Information we collect and why:
Order Information:
Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.
Purpose of Collection: To provide you with the products or services you request, fulfill our contractual obligations, process your payments securely, arrange for shipping, generate invoices and order confirmations, and communicate with you regarding your order. We recommend you take a screenshot of your order details for your records until you receive your purchase.
Device Information:
Examples of Personal Information Collected: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Purpose of Collection: To help the Site function correctly, optimize your browsing experience, and for analytics purposes to understand how visitors use our Site.
Interaction Information:
Examples of Personal Information Collected: Information about how you browse the Site, the specific pages you view, and the products you interact with.
Purpose of Collection: To understand customer behavior on our Site, improve our website design and product offerings, and personalize your experience.
Customer Support Information:
Examples of Personal Information Collected: Any information you provide to us when you contact us for support, such as your name, email address, phone number, and details about your inquiry.
Purpose of Collection: To provide you with effective customer service and address your questions or concerns.
How We Use Your Personal Information
We use your Personal Information to:
Provide you with the products and services you purchase.
Process your payments and prevent fraudulent transactions.
Fulfil and ship your orders.
Communicate with you about your orders, including confirmations and updates.
Respond to your customer service inquiries.
Improve our Site and your shopping experience.
Keep you informed about new products, services, and offers (with your consent where required by applicable law).
Analyse website usage and trends to optimize our business operations.
Sharing Your Personal Information
We may share your Personal Information with third parties in the following circumstances:
Service Providers: We may share information with third-party service providers who assist us with payment processing, shipping, marketing, and website analytics. These providers are contractually obligated to protect your Personal Information and can only use it for the specific services they provide to us.
Legal Compliance: We may disclose your Personal Information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.
With Your Consent: We may share your Personal Information with third parties for other purposes with your explicit consent.
Your Rights Regarding Your Personal Information
Depending on your location, you may have certain rights regarding your Personal Information, including the right to:
Access: Request access to the Personal Information we hold about you.
Correction: Request that we correct any inaccurate or incomplete Personal Information.
Erasure: Request that we delete your Personal Information under certain circumstances.
Restriction of Processing: Request that we restrict the processing of your Personal Information under certain circumstances.
Data Portability: Receive a copy of your Personal Information in a structured, commonly used, and machine-readable format.
Objection: Object to the processing of your Personal Information for certain purposes, such as direct marketing.
Withdraw Consent: If we are processing your Personal Information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.
Data Retention
We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Security of Your Personal Information
We take reasonable measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Site and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about our privacy practices, would like to make a complaint, or exercise your rights regarding your Personal Information, please contact us:
By email: info@islandwhisperfans.com By phone: +65 90286674
Last Updated: 18 March 2025